What are Ransomware attacks?

  • -+ What are Ransomware attacks?

    Ransomware is a type of malicious software most commonly designed to encrypt your computers files so you can no longer access them until a ransom payment is made. Generally the payment is made in the form of Bitcoin.

  • -+ How does ransomware get on my computer?

    Ransomware can infect your computer in multiple ways. The most common way is through a phishing email where a user is tricked into clicking a malicious link that downloads the ransomware directly onto the computer. You can also get ransomware through known software vulnerabilities, or drive by downloads on compromised websites. Ransomware can also be delivered on infected USB drives.

  • -+ What is Bitcoin?

    A type of cryptocurrency and digital payment system in which encryption techniques are used to generate units of currency and verify the transfer of funds. Bitcoin operates independently of a central bank, making it difficult to track and attractive for hackers to use for receiving ransom payments.

ZitoVault RansomStopper Application?

  • -+ How do I get the RansomStopper Application?

    You can download RansomStopper directly from our website at www.ZitoVault.com/RansomStopper click the download button and follow the installation steps and tutorial.

  • -+ How does RansomStopper work?

    RansomStopper uses a patented behavioral based approach that knows when ransomware is trying to encrypt your files and stops it before the damage can be done.

  • -+ How do I know RansomStopper actually works?

    We have tested RansomStopper against a large number of Ransomware samples and achieved a high detection rate, including detecting and stopping high-profile attacks, such as WannaCry (WannaCrypt), Petya (NotPetya), Spora, Cerber, Jaff, JigSaw, Locky, CryptoWall, Satana, SamSam, Mamba.

  • -+ Do I need RansomStopper if I have Anti-Virus?

    RansomStopper will greatly increase your chances of defending against ransomware. Anti-Virus typically defends against known ransomware, however it does not protect you from new ransomware with unknown signatures.

  • -+ Does RansomStopper stop all types of Ransomware?

    Yes! Regardless of whether the ransomware is from a new or existing strain, RansomStopper can stop any type of ransomware due to the powerful behavioral approach that is applied.

  • -+ Does RansomStopper protect me from other forms of malware or viruses?

    Not currently. RansomStopper is specifically designed to protect you from ransomware.

  • -+ Will RansomStopper conflict with any of my existing programs or security solutions?

    No. RansomStopper was designed to coexist with all other programs to limit conflicts and be unnoticeable to the user.

  • -+ Can RansomStopper stop polymorphic or worm like Ransomware that attempts to spread in a network?

    Yes. Due to our patented approach we are able to detect and quickly stop Ransomware with worm-like behavior before damage is done.

  • -+ If I have already been infected with Ransomware, will RansomStopper clean it off my computer?

    No. RansomStopper is designed to prevent ransomware from encrypting in the first place and not intended to decrypt infected computers. There are helpful resources online that can help decrypt certain types of ransomware.

Installation and Updating of RansomStopper?

  • -+ What operating systems does RansomStopper support?

    Windows OS version 7, 8 and 10. Additional versions of operating systems will be supported soon.

  • -+ How does ransomware get on my computer?

    Ransomware can infect your computer in multiple ways. The most common way is through a phishing email where a user is tricked into clicking a malicious link that downloads the ransomware directly onto the computer. You can also get ransomware through known software vulnerabilities, or drive by downloads on compromised websites. Ransomware can also be delivered on infected USB drives.

  • -+ Why do you need my email?

    To confirm you are a legitimate user. Cybersight will not share your email or spam you with messages.

  • -+ What devices does RansomStopper support?

    All Windows PCs running Windows OS version 7 or 10. RansomStopper will be supporting Windows OS servers soon.

  • -+ How long does it take to install?

    The installation process is very easy and takes less than 3 minutes.

  • -+ How much free space do I need to install RansomStopper?

    About 200 MB of free space.

  • -+ Will RansomStopper slow down my computer?

    No. RansomStopper is silent until a ransomware attack is detected, and consumes less than 1% of the resources of a typical computer.

  • -+ Will RansomStopper slow down my computer?

    No. RansomStopper is silent until a ransomware attack is detected, and consumes less than 1% of the resources of a typical computer.

  • -+ I have multiple computers; can I use the same email address to install RansomStopper on all of them?

    Yes. You can use the same email address for all computers following the same installation process for each one.

  • -+ How do I know I have the latest version of RansomStopper?

    Click the “Check for Update” button on the main dashboard. A message will pop up to let you know if you are up-to-date or prompt you to update.

  • -+ How do I update RansomStopper?

    RansomStopper will automatically prompt you to update to the newest version. You can also click the “Check for Update” icon on the main dashboard to manually perform an update.

  • -+ What data is RansomStopper collecting?

    RansomStopper collects general information about your computer, and information related to security alerts to improve detection.

Using RansomStopper: SUPPORT

  • -+ I accidentally blocked a file, how do I unblock it?

    You can unblock a file by clicking the “Blocked Files” icon from the main dashboard. Find the file you want to unblock in the list and on the far right side click the “unblock” button.

  • -+ I’m not sure if I should block or allow a process?

    If you are ever not sure, it is a safer bet to block the process. You can always unblock it later, but you cannot recover if you allow a ransomware to execute.

  • -+ How do I uninstall RansomStopper?

    Go to “Control Panel” – under “programs” click “uninstall program”, find RansomStopper and double click it to start the uninstallation process.

  • -+ What is the security alert page showing me?

    The entire history of actions taken by the user to “Allow” or “Block” processes by name and time alerted.

  • -+ How long does it take to install?

    The installation process is very easy and takes less than 3 minutes.

  • -+ I am experiencing a bug, where can I report it?

    If you are experiencing a bug double check you are have the latest version of the software. If you are up to date you can submit your bug by emailing [email protected]

  • -+ I am experiencing a false positive, where can I report it?

    False positives are very rare, however you can report it to [email protected]

  • -+ I am still experiencing problems, who should I contact?

    You can send an email to [email protected] and a support representative will get back to you as soon as possible.